What happens next
Submission and acceptance are separate steps.
- 1
Submit the referral
Keep any confirmation Practice Better provides with your office's referral record. If a patient asks whether the referral has been sent, check that the electronic submission was completed. Filling in fields without submitting does not send a referral.
- 2
Receive an acknowledgement
Your office receives an acknowledgement when a referral is submitted. This confirms receipt, not acceptance or an appointment.
- 3
Receive the referral decision
After reviewing the referral, we let your office know whether the patient has been accepted and placed on the waitlist.
- 4
While your patient waits
The current wait for assessment is about twelve months. Being on the waitlist does not confirm an appointment or a group place.
- 5
Receive the assessment report
After an assessment, you receive a written report explaining the findings and recommendations. The referring physician or nurse practitioner remains responsible for ongoing care, including reviewing the recommendations with the patient and arranging appropriate treatment and monitoring. Follow any further instructions the clinic provides through its established secure channels.
Patient information →Guides for your practice
Treatment guides for clinicians
Summaries of clinical guidelines for primary care: treatment options, what to avoid and what to consider while a referral is pending.
Read the clinician guides →Referral FAQ
Questions from clinicians and clinic teams.
Who may submit?
A named physician or nurse practitioner may submit directly. Authorized clinic staff may submit on behalf of the named physician or nurse practitioner. Use the electronic referral form for the service above; the named clinician remains responsible for the referral.
How do I know the referral was submitted?
Complete the electronic submission in Practice Better and keep any confirmation it provides. Filling in fields without submitting does not send a referral. A submitted referral must be received and reviewed; it does not confirm clinical acceptance or an appointment.
Can I send a fax instead?
Use the electronic ADHD assessment form or ACT group waitlist linked above. The ADHD form requires electronic submission, and the ACT waitlist does not accept fax referrals. Instructions for existing clinical correspondence do not replace these referral steps.
Can phone advice be requested?
Phone advice cannot be requested through this website. If your existing clinic arrangements include phone advice, it is clinician-to-clinician only and does not involve patient contact or booking.
Can an urgent but non-crisis referral be sent?
No. This website does not accept urgent or semi-urgent referrals. Do not wait for a referral when care is urgent. See the crisis contacts at the top of this page for immediate danger or thoughts of suicide.